Cancel Policy
❌ Cancellation Policy – ShopEdge.in
At Shopedge.in, we value our customers and aim to provide a smooth shopping experience. Please read our cancellation policy carefully before placing an order.
1. Order Cancellation by Customer
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Orders can be cancelled within 12 hours of placing the order or before the order is processed, whichever is earlier.
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Once the order has been processed or shipped, cancellation requests will not be accepted.
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To request a cancellation, please contact our support team with your order number.
2. Cancellation of Digital Products & Services
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Digital products (such as e-books, themes, plugins, downloadable files) cannot be cancelled once the download link or access has been provided.
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Digital services (such as website development, customization, or consulting) cannot be cancelled once the work has started.
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If a service has not yet started, cancellation may be considered on a case-by-case basis.
3. Order Cancellation by ShopEdge.in
ShopEdge.in reserves the right to cancel an order due to:
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Product unavailability
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Payment issues or verification failure
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Incorrect pricing or product information
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Suspected fraudulent activity
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Technical or operational issues
In such cases, a full refund will be initiated to the original payment method.
4. Refund for Cancelled Orders
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Approved cancellations will be refunded within 5–10 business days.
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Refunds will be processed to the original payment method only.
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Bank or payment gateway delays may vary depending on your provider.
5. How to Request a Cancellation
To cancel an order, contact us with the following details:
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Order ID
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Registered email address
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Reason for cancellation
📧 Email: support@shopedge.in
📞 Phone/WhatsApp: +91-8866895185
🕒 Support Hours: Mon–Fri | 10:00 AM – 6:00 PM IST
6. Policy Updates
ShopEdge.in reserves the right to update or modify this Cancellation Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.